Subscription and Refund Policy

1.1. Worklode offers subscription plans and optional paid features for business use. The available plans, features, line items, prices, introductory offers, taxes, and next billing date are shown at checkout or in the System.

1.2. The exact amounts shown in Checkout when you purchase control. Prices and promotions displayed elsewhere may change and may not reflect a particular deal link or current price.

1.3. By completing checkout, you purchase the selected line items, authorize immediate delivery of the Services, and agree to the initial charge, regular monthly price, automatic renewal, cancellation rules, and no-refund terms disclosed before purchase.

1.4. Receiving a website preview before payment does not create a subscription and does not result in any charge. A paid subscription begins only when you complete checkout or otherwise expressly authorize the purchase.

2.1. Unless checkout states otherwise, subscriptions are billed monthly in U.S. dollars by card through Checkout.

2.2. Worklode may offer an introductory price for the first billing period, including through a sales-generated deal link. The first billing period may be one month or longer, such as three months paid in advance, as stated at checkout. The introductory price applies only to that first period. The subscription then renews each month at the full regular price shown at checkout.

2.3. Promotional percentages and resulting amounts may vary. The price and discount shown in Checkout are the final offer for that purchase.

2.4. Introductory prices apply only to purchases made through Checkout.

3.1. Each subscription renews automatically at the end of its current billing period, and then every month, until canceled. To avoid being charged for the next subscription period, you should cancel at least 48 hours before your renewal date.

3.2. By completing checkout, you authorize Worklode and its third-party payment service providers to charge your selected payment method for the amount due at checkout, recurring subscription fees, applicable taxes, and other charges disclosed before purchase.

3.3. Third-party payment service providers may store and process your payment information under their own terms and privacy policies. Worklode does not receive or store full payment-card details.

3.4. If a renewal payment fails, Worklode will notify you and tell you what, if anything, you need to do. Where your bank indicates that a later attempt may succeed, Worklode may retry the charge, up to three more times within fourteen days of the first failure, and will tell you the date of each retry. Where your bank indicates that the card cannot be charged, asks you to confirm the payment, or asks us not to retry, Worklode will not retry the same card automatically and will ask you to update your payment method or contact your bank. The Services remain available for fourteen days after the first failed payment, whether or not a retry is scheduled. A payment collected during that time does not change your billing date. If the payment has not succeeded within fourteen days, the subscription becomes unpaid and Worklode will end access to the Services it covers until the overdue amount is paid.

3.5. You are responsible for keeping your billing and payment information current.

4.1. The AI Assistant is included in the price of the Marketing Suite. It is not sold, trialed or billed separately, and you have access to it for as long as your Marketing Suite subscription is active.

4.2. Each account is allocated 1,000 AI Assistant credits per billing month. Credits measure use of the AI Assistant, such as the calls it answers and the messages it handles; Worklode determines how many credits each activity uses. Unused credits do not carry over to the next month and have no cash value.

4.3. If an account uses all of its credits before the end of a month, Worklode support will contact the account holder about purchasing additional credits for the rest of that month. Additional credits are charged only if you agree to buy them, at a price confirmed to you before purchase. Until additional credits are purchased or the next month begins, Worklode may limit the AI Assistant for that account.

4.4. Worklode may limit, pause or suspend the AI Assistant for any account whose use is excessive, automated or abusive, or otherwise inconsistent with the ordinary operation of the customer’s business, as described in the Terms of Service and the Acceptable Use Policy.

5.1. You may cancel at any time through the cancellation method available in the System or by contacting support@worklode.com. Cancellation takes effect at the end of your paid billing period.

5.2. To avoid being charged for the next subscription period, cancellation must be completed at least 48 hours before the applicable renewal date. If cancellation is completed less than 48 hours before the renewal date, the next renewal charge may still be processed.

5.3. Cancellation stops future renewals. It does not end the current paid period or refund the current charge. You will keep access to the canceled subscription until the end of the paid billing period, unless the Services are suspended or terminated earlier under this Subscription and Refund Policy or Terms of Service.

5.4. Deleting an application, disconnecting an integration, ceasing use, or failing to access the account does not cancel the subscription. A subscription purchased through the Apple App Store or Google Play must be canceled through the same platform and remains subject to that platform’s applicable cancellation and billing terms.

5.5. You may undo a scheduled cancellation through the System at any time before it takes effect. The subscription then continues to renew as before.

6.1. Except where required by applicable law or expressly stated at checkout, all payments are final and non-refundable.

6.2. Worklode does not provide refunds or credits for:

• cancellation during a paid billing period;
• partial months or unused time, including the unused part of an introductory period paid in advance;
• unused or disconnected features, accounts, integrations, websites, telephone services, or Outputs;
• failure to cancel before renewal;
• removal of an individual feature;
• changes in business circumstances; or
• dissatisfaction where the Services were provided substantially as described.

6.3. Worklode may correct a confirmed duplicate charge or billing error. A claimed unauthorized charge may require verification and review by Worklode, and the applicable card issuer.

6.4. Worklode may issue a refund or credit at its discretion.

7.1. Worklode may change available plans, features, prices, and promotions. A change will not alter a billing period already paid for.

7.2. If Worklode changes the recurring price of an existing subscription, Worklode may provide advance notice through the System, email, or another reasonable method. The new price applies on the renewal date stated in the notice. You may cancel before that renewal following cancellation terms indicated to this Policy.

7.3. Features may also change as described in the Terms of Service, including because of security, legal, technical, carrier, platform, or third-party requirements.

8.1. Applicable taxes may be added at checkout. You are responsible for taxes and charges associated with your purchase, except taxes based on Worklode’s net income.

8.2. Payments are handled by third-party payment service providers. Their terms and privacy policies apply to their services. To the maximum extent permitted by law, Worklode is not responsible for delays, declines, outages, or other payment-provider matters outside its reasonable control.

9.1. If you believe a charge is incorrect, contact support@worklode.com promptly and provide the account email, charge date, amount, and a brief explanation. We may request reasonable information needed to locate and review the transaction.

10.1. Worklode may update this Policy by posting a revised version with a new “Last updated” date.

10.2. Material changes affecting an existing subscription will ordinarily apply at the next renewal after notice, unless earlier application is required by law, security, or a third-party requirement. If you do not agree, you must cancel before the change takes effect, following cancellation rules indicated to this Policy.

11.1. Questions about this Policy may be sent to support@worklode.com.